Article 1 – Vendor Identity
Article 2 – Applicability
Article 3 – The offer
Article 4 – The Agreement
Article 5 – The Price
Article 6 – Complaints and Warranty
Article 7 – Delivery and Implementation
Article 8 – Return Guarantee Consumers
Article 9 – Returns B2B
Article 10 – Applicable Law and Disputes

Article 1 – Vendor Identity

Health & Beauty Services h/o Beautycosmetic
Rechtzaad 15 (208)
4703 RC Roosendaal
CoC number: 63239957
VAT Number: NL855150993B01

Article 2 – Applicability

1. These Terms and Conditions apply to any offer and any agreement established at a distance between supplier and buyer.
2.For the agreement at a distance is concluded, the text of the Terms and Conditions will be made available to the customer. In case this is not reasonably possible, the supplier will send, before the contract is concluded the terms and conditions or indicate how to show or send those as soon as possible, free of charge, at request of the buyer.
3. If the distance agreement is concluded electronically, may, notwithstanding paragraph 2, the General Conditions electronically made available to the recipient in a way that they can be stored by the customer in a simple way on a durable medium or the General Conditions at the request of the buyer on another way be sent free of charge.
4.Where in addition to the Terms and Conditions specific product or service conditions apply, the second and third paragraph shall apply and the consumer can in case of conflicting terms always rely on the applicable provision that is most favorable to him.

Article 3 – The offer

1. If an offer has a limited duration or is under conditions, this will be explicitly stated in the offer.
2. The offer contains a brief description of the goods, digital content and / or services. The description is sufficiently detailed to make a proper assessment of the offer by the buyer and more detailed information via the contact form. Where the supplier uses images, these are a true reflection of the products, services and / or digital content, unless otherwise stated. Obvious mistakes or errors in the offer do not bind the supplier.
3. each offer contains such information that it is clear to the consumer what the rights and obligations are associated with the acceptance of the offer.

Article 4 – The agreement

1. The agreement is subject to the provisions of paragraph 4, concluded at the time of acceptance by the customer of the offer and meet the corresponding conditions.
2. If the customer has accepted the offer electronically, the provider immediately confirm electronically receipt of acceptance of the offer. The customer may terminate the contract as long as the supplier has not confirmed the receipt of the acceptance.
3. If the
agreement is established electronically the supplier has appropriate technical and organizational measures to protect the electronic transfer of data and he will ensure a secure web environment. If the customer can pay electronically the supplier will observe with appropriate security measures.
4. The supplier can within the law gather information about whether the buyer can meet its payment obligations and of all those facts and factors that are important to a sound conclusion of the distance contract. If the supplier on the basis of this investigation, has sound reasons not to enter into the agreement, he is entitled to refuse an order or request or to attach special conditions to the implementation.
5. The supplier shall at the latest on delivery of the product, service or digital content to the customer the following information in writing or in such a way that it can be stored by the customer or in an accessible manner on a durable medium, send:
a. contact details of the supplier so that the customer can lodge complaints;
b. information on guarantees and after sales service;
c. the price including all taxes of the product, service or digital content; where applicable, the delivery costs; and the method of payment, delivery or performance of the contract;
d. the requirements for terminating the agreement if the agreement has a duration of more than one year or is indefinite;

6. When buying equipment or orders over € 1,000.00 the deposit is 50% of the order, the remaining amount must be paid no later than the delivery of the goods.

Article 5 – The Price

1. During the period mentioned in the offer there will be no increase of prices of the products and / or services, except for adjustments due to changes in VAT rates.
2. As an exception to paragraph 1, the supplier may offer products or services, whose prices are subject to fluctuations in financial markets and where the supplier has no influence on
variable prices. These fluctuations and the fact that the quoted prices are target prices will be stated in the offer.
3. Price increases within 3 months after the conclusion of the contract are only allowed if they result from legislation or regulations.
4. Price increases from 3 months after the conclusion of the contract are only allowed if the supplier has agreed and / or
a. a. they are the result of legislation or regulations
b. the buyer has the power to terminate the contract with effect from the date the increase takes effect.

5. The rates in the supply of products or services are exclusive of VAT.

Article 6 – Complaints and Warranty

1. Complaints about a delivery should firstly be reported by phone to Customer Service at +31 (0) 652 189 257, to reach from Monday / Friday from 10:00 to 18:00. Our staff is always ready to help, they will contact the deliverer regarding the delivery of the product. Naturally our delivery staff do their best to deliver the product correctly to the customer on site.
2. Complaints about the product itself must be reported in writing, you can also use the contact form. Describe your complaint as specific as possible so we can contact the manufacturer or wholesaler and mediate for you. If it is possible we will solve the problem for you, in any case we will deal with your complaint personally.
3. Complaints shall be (on average) processed within 14 days. The handling of complaints is always written and as soon as the complaint is settled, the customer receives feedback regarding the complaint settlement.
4. On all equipment provided warranty is applicable, how long the warranty lasts depends on the product, but for most of the equipment is guaranteed for one year. In case this is different, the buyer can read this in the written confirmation that comes with the purchased product.
On consumption and use products we can only offer a limited warranty, as the recipient of one of these items discovered a flaw or defect, this must be reported within 48 hours.
5. If a product breaks down within the warranty period, the product will be repaired or reimbursed according to the warranty, this does not apply if there is intent or deliberate damage. Without warranty card e / o purchase order can not be refunded.

Article 7 – Delivery and Implementation

1. The supplier shall exercise the greatest possible care when receiving and implementing orders and in assessing applications for the provision of services.
2. The delivery location is the address the customer has given to the supplier.
With due observance of is stated in Article 4 of these terms and conditions, the Supplier accepted orders expeditiously but not later than 30 days, unless a different delivery period has been agreed. If a delivery is delayed or an order is not or only partially carried out, the customer will be notified no later than 30 days after placing the order. The customer in that case have the right to terminate the agreement without penalty.

4. After termination in accordance with the preceding paragraph, the supplier will pay the amount paid by the buyer back immediately.
5. The risk of damage and / or loss of products rests with the supplier until the moment of delivery to the customer or a pre-designated and supplier announced representative, unless expressly agreed otherwise.

Article 8 – Return Guarantee Consumers

According to the lawdistance selling, a consumer when buying remote (sale through the Internet or telephone) the right to a cooling-off period of seven working days after delivery of the product. That means that a product may be returned within this period without giving a reason, in which the buyer pays the postage for returning.
If the consumer is considering an order made it can properly packaged within 7 working days, unopened and with sufficient postage be returned and we will refund the purchase price paid as soon as possible.

Article 9 – Returns B2B

For business customers different rules regarding the right of withdrawal and return.
A supplier is not legally required to offer this like for consumers.
We want to make it clear of our business relationships when an order is final under what conditions and where it is possible to return goods;
1. the order is finally placed as soon as the (down) payment is carried out
2. cancellation fee may be charged for cancellation of a final order
3. after a complaint relating to the incompleteness or damage
4. on / after consultation with our customer service
5. delivery / pick up of the goods and the cost is done in consultation
6. amounts paid will be, possibly after settlement under 2 and 5, repaid as soon as possible

All this in compliance with the provisions of Article 6 and 7.

Article 10 – Applicable Law and Disputes

1. All legal relationships to which supplier is a party, only Dutch law is applicable, this also applies when the implementation of a contract will be wholly or partly abroad or if the party involved in the legal relationship has its residence there.
2. The court Zeeland West-Brabant, has exclusive jurisdiction to hear disputes, unless the law requires otherwise.
3. Parties will only appeal to the courts after they have made great effort to settle a dispute by mutual agreement.